Description
Professional Summary * Business Analyst / Project Manager * Personal Lines (Auto/HO/Inland Marine/Umbrella) - 28 years * Workers' Comp - 4 years * Commercial Automobile, Commercial General Liability, Commercial Workers' Comp - 6 years * Watercraft - 2 years * Package Policy - 2 years * Extensive Billing, Collections and Commission / 1099 experience * Direct bill, Agent Bill, Account Bill and Customer Bill Policy Admin, Rating, Claims * Automated Functional Testing * Data Conversions, Interfaces, ISO * Specification Documentation * Matrix Testing * Custom Implementations including Customer Specific Requirements * Configuration Maintenance * Mainframe, CICS, DB2, Series II, Series III, Point, Point In, Exceed, ISCS Sure Power, Sharepoint, AFT and Quality Center * Forms and Reports Donna is a hands-on Business Analyst and Project Manager with 28 years of experience and expertise in the development, implementation and support of strategic application systems across a variety of platforms and technologies. Her 25 years of insurance experience covers P&C Personal Lines and Workers' Compensation, along with Package Policy. She has led the selection and implementation of numerous software packages for Billing, Policy Administration, Rating, Claims, and other business areas. She is also capable of managing and developing custom systems on multiple platforms, including interfaces, data conversion programs, and has used multiple software tools for creating forms and reports. Donna's extensive Billing knowledge has resulted in several new enhancements that have saved her customers both time and money. Donna has a proven record for exceeding project expectations within budgetary and time constraints. She also has an excellent record of building and maintaining strong teams through communications, coaching and personal development. Whether primarily acting in the role of Project Manager or Lead Business Analyst, Donna is quick to address any issues needing attention. Insurance Professional Experience Mutual Assurance Society of Virginia June 2016 - Present ITS Data Services Sr Consultant * Created test cases for Virginia Dwelling and Fire * Executed testing for Virginia Homeowners Wisconsin Reinsurance March 2016 - June 2016 ITS Data Services Sr Consultant * Created and executed test scripts implementing Wisconsin Personal Auto * Developed a rating spreadsheet to assist the customer with rating testing * Developed and executed Automated Functional Testing for Policy, Claims and Billing
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