Profile * More than 7 years' successful experience in customer service and support with recognized strengths in phlebotomy, drawing patient's blood, working x-ray machine, and checking patient PT/INR levels for patients who are on Coumadin and working with urine analysis and pregnancy testing. * Possess solid computer skills. * Excellent working knowledge using Powerpoint, Microsoft Excel, WordPerfect, Microsoft Word, Computer Input, Faxing, and Beckman Coulter CBC machine, Colbas and Integra machine to process all chemistry and EDTA blood work. * Ability to train, motivate, and supervise employees. * A team player, acknowledged as "Total Quality Customer Service Professional." * Ability to function a Quik Vue In-line Strep A test and BinaxNOW Influenza A&B testing. 8 * Work with patients drawing blood/lab orders from physicians. * Quickly and effectively stat x-rays, Influenza, Strep A, UA pregnancy, Mono, CBC, and UA. * Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. * Receiving over the phone orders and great telephone etiquette. University Hospital (formally known as Thomason Hospital), 199 200

Highlights:

• Quality
• Quality Assurance
• Quality Control
• Cancer
• Chemistry
• Customer Service
• Home Health
• Microsoft
• Microsoft Excel
• Microsoft PowerPoint