To continue to excel in the Automotive Service Industry. I am eager to learn and take on new challenges. JANUARY 2013 - PRESENT HANSEL HONDA 1310 AUTO CENTER DR PETALUMA, CA. 94952 Hired as Service Advisor, currently Assistant Service Manager * Writing up customer orders for service * Answer phone calls * Setting appointments * Dispatch work to technicians * Closing repair orders * Customer satisfaction JANUARY 2008 - DECEMBER 2012 NOVATO TOYOTA 115 Vintage Way Novato, CA. 94949 Hired as Assistant Service Manager * Writing up customer orders for service * Answer phone calls * Setting appointments * Dispatch work to technicians * Closing repair orders * Customer satisfaction MARCH 2005 - DECEMBER 2007 LEXUS OF MARIN 513 FRANCISCO BLVD. EAST SAN RAFAEL, CA. 94901 Hired as Service Advisor * Writing up customer orders for service * Answer phone calls * Setting appointments * Dispatch work to technicians * Closing repair orders * Customer satisfaction OCTOBER 2001 - JANUARY 2005 MARIN ACURA 860 Paradise Dr. Corte Madera, CA. 94925 Hired as Service Director comprising of the following responsibilities: * Managed 20 plus employees * Processing of managerial accounting reports * Warranty Administration * Dispatching * Create Repair Orders * Customer Relations * Monthly Forecasting * Payroll * Responsible for hiring and termination of employees * Participated in continuing education program MARCH 1996 - OCTOBER 2001 NOVATO TOYOTA 115 Vintage Way Novato, CA. 94949 Hired as an assistant service advisor duties included: * Writing up customer orders for service * Answering phone calls * Setting appointments * Dispatched work to the technicians * Closing repair orders * Customer satisfaction - Follow up phone calls after work was completed MAY 1994 - MARCH 1996 MANLY MITSUBISHI 2755 Corby Avenue Santa Rosa, CA. 95407 Initially hired as a Service Advisor after a period of time moved to Parts Department as Assistant Manager. Duties included: * Writing up customer orders for service * Dispatched work to technicians * Checked for quality control * Closing of repair orders * Upon completion checked for customer satisfaction Parts department: * Secure wholesale orders * Process stock orders * Stock shelves * Generate purchase orders * Process paperwork from onset of generation to completion * Handle all shipping and receiving * Handle stock transfers * Telephone orders SEPTEMBER 1991 - APRIL 1994 MARIN MITSUBISHI/WEST BAY BAVARIAN 30 Castro Avenue San Rafael, CA. 94901 While employed at the above dealership my responsibilities included the following tasks: * Detailer/shop maintenance * Service advisor * Warranty entry * Dispatch * Customer shuttle * Parts Department driver * Parts Department counter sales * Quality control * Parts department inventory * Cashier * Answer phones * Setting appointments * Filing of completed paperwork Note: This dealership was small, therefore, responsibilities were numerous. OCTOBER 1990 - SEPTEMBER 1991 TOBY'S FEED BARN 7536 Redwood Boulevard Novato, CA. 94949 * Animal feed delivery for both large and small animals * Cashier * Stock person * Customer service * Telephones JULY 1986 - SEPTEMBER 1991 BOULEVARD BOWL 1100 Petaluma Boulevard S. Petaluma, CA. 94952 * Managed customer operations * Cashier * General maintenance

Highlights:

• Accounting
• Automotive
• Filing
• Forecasting
• Inventory
• Payroll
• Quality
• Quality Assurance
• Quality Control
• SAN (Storage Area Network)