SUMMARY I have spent many years in the customer service industry in various types of business. I feel I have a very well-rounded experience that would enable me to do customer service in just about any field. Maintained the docket for patents and trademarks. Set new patent and trademarks into the pipeline. Sent clients letters informing them of various deadlines relating to their patents and trademarks. Assisted the broker and their clients in getting the loan thru the pipeline to be approved. Also worked closely with the underwriter and acted as liason between them and client to clear up any issues that would not enable the loan Assisted customers with payments Assisted customers with billing inquiries, started new accounts & cancelled new accounts & high volume of calls in call center. credits refunds started new service cancelled services. Helped the customers both in the office and thru a very high volume of calls thru the queue.

Highlights:

• Billing
• Customer Service
• Customer Service Rep
• Call Center
• Underwriter
• customer service
• customer service representative
• call center