Telephone assisted technical support for end users.

COMPANY	POSITION HELD	DATES WORKED
Dealer Marketing Services, Inc.	(Confidential)	8/1997 - 7/2004

SCHOOL	MAJOR	YEAR	DEGREE
United Township High School	Diploma	1974	High School/GED Degree

Highlights:

Assist customers on the phone with repairs and training of hardware and software usage. Assisted in composing technical manuals for hardware and software. Assisted in setup and testing of new web based systems. Possess extensive knowledge of Microsoft Networking, Microsoft Word, Excel and Powerpoint. Knowledge in all Microsoft Operating Systems from MS-DOS 6.22 to Windows XP. Ability to build, repair and maintain IBM compatible hardware. 28 years in computer

Companies I like:

Verizon, Sprint, AT&T, John Deere, Mid American Energy

P&L responsibilities
Presentation
Technology Solutions
Software Implementation

Customer satisfaction when task is complete. Knowledge of product and procedures to expedite handling of problems.Help