HIGHLIGHTS OF QUALIFICATIONS * Friendly, helpful, able to learn and apply new techniques quickly * Self-motivated and dependable, productive in a fast paced environment under pressure * Excellent customer service skills, remain calm, and relaxed when dealing with upset people * Polite and very respectful, function effectively with wide range of personalities APPLICABLE SKILLS Typing MS Office MS Word MS Excel MS PowerPoint Multi-line phones Create documents Filing Use office equipment Stocking Inventory Invoices Dispatching Open and close business SUMMARY OF EXPERIENCE Obtained and examined relevant information to assess validity of customer complaints Resolved customers' billing and service complaints Assisted customers in sales transactions and addressed concerns Greeted customers in a friendly manner. Answered multi-line phones, created documents, filed, and faxed reports. Performed data input of daily furniture orders and provided sales Used telephone skills to canvass customers, and close renewing subscriptions Prepared sales contracts for orders obtained and submitted orders for processing

Highlights:

• Billing
• Complaints
• Customer Service
• customer service skills
• Filing
• Inventory
• Microsoft Excel
• Microsoft Office
• Microsoft PowerPoint
• Microsoft Word