Monitoring- Monitoring/Assessing performance of yourself other individual's or organizations to make improvements or take corrective action. Service Orientation- Actively looking for ways to help people. Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches problems. Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do. Active Listening- Giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times.

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