SUMMARY Highly motivated Customer Service professional with 21 years of call center and customer service experience. * Reliable Customer Service Representative with an extensive track record in providing first touch resolution for brokerage agents, agents and insureds. * Results-driven case manager with proven ability to establish rapport and trust with customers. * Accustomed to deadline-oriented, target driven and high-pressure environments where every minute counts and acknowledged for capacity to identify issues, resolve problems, capitalize on opportunities and ensure that high standards of quality, sales and service delivery are maintained. * Proven ability to establish rapport with clients. * Dedicated to maintaining customer satisfaction and contributing to company growth and success. ACCOMPLISHMENTS Worked with company systems such as Cyber Life and proprietary systems at Genworth, always diligently completing all assigned tasks, working overtime as needed. * Researched, calmed and rapidly resolved client conflicts to prevent loss of customer trust * Assisted customers over the phone regarding new applications, products and any policy questions they may have * Seasoned in processing, not only Term life products, but Universal life products as well. * Managed 50+= cases at any given time, while maintaining 97% accuracy and meeting department standards. * Familiar with Reg 60, trials, 1035 exchange * Partnered with customers from Select Quote and Bramco.

Highlights:

• Annuity
• Audit
• Complaints
• Customer Service
• Email
• Financial
• Financial Services
• Health Insurance
• Insurance
• Life Insurance