Summary Energetic Administrative Professional with 14 years experience in high-level executive support roles. Organized and professional, adept at managing multiple projects with ease using expert time management methods. Accomplishments General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Research Investigated and analyzed client complaints to identify and resolve issues. Increased office organization by developing more efficient filing system and customer database protocols. Process Improvement Oversaw implementation of new phone system which resulted in more cost-effective service. Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Highlights:

• Inventory
• Inventory management
• Management
• Accounts Payable
• Receivables
• Research
• Support
• Time Management
• Complaints
• Customer Service