Occupation:Department Manager |
Location:Irvine, CA |
Education Level:Some College Units Completed |
Will Relocate:YES |
Description
Professional Summary____________________________________________________ Over 40 years managing Membership mailing for AARP including 1st, Std A, Std A non-profit mail classes. Mail volumes exceeding 100 million pcs per year Coordinated pick and pack fulfillment operations shipped through UPS, DHL and Fedex. Volumes exceeding 1.5 million packages per year Managed 800# Call Center environment with call volume exceeding 150,000 calls per month Managed Remittance Center with deposits exceeding $175,000,000.00 per year Over 7 years managing bi-coastal (Virginia and California) Mailing and Fulfillment operations Core Qualifications_______________________________________________________ Interacted with Senior Management for analysis, reporting and equipment acquisition Frequent contact with external vendors for postal affairs, equipment acquisitions, temporary staffing and outsourced mail production Postal knowledge for 1st class, Std A and Std A non-profit mail classes MS Office - Excel & Word Implemented strategies for providing postal savings through internal processing and partnering with outsource vendors Implemented call center call monitoring and credit card processing for AARP Implemented and upgraded Remittance processing equipment for extraction and check processing Implemented high-speed mail inserting and mail sortation for mail production Participated on team implementing intelligent plastic membership cards for AARP
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