Description
PROFILE Lead Customer Support Specialist with a full range of responsibilities that include operations, logistics coordination, and scheduling highly sophisticated ophthalmology equipment installations with 3rd party contractors, and quality assurance at technical facilities and other industries. background experience Ten years as Lead Coordinator for one of the largest optical manufacturing companies in the country. Over twenty-one years of supervisory experience in progressively more responsible positions for the safe operation, maintenance, and emergency repairs to mechanical and electrical systems within a diverse engineering environment in the United States Navy. supervision * Supervised, planned, and coordinated shipments and pick up of Ophthalmology equipment while coordinating and scheduling installation time frames with both trainers and 3rd party installers. Responsible for all the repairs and troubleshooting of building and optical equipment, while ensuring all safety compliances and regulations are adhered to. * Served as the Senior Maintenance Manager to direct, supervise and provide technical assistance to over 100 skilled technicians in the preventative, corrective maintenance, and operations of weapons elevator and auxiliary systems on board nuclear powered aircraft carriers. * Supervised/conducted on the job and classroom training in the operation, maintenance, safety, qualification, and licensing of diverse electrical and mechanical release/control systems. This training resulted in an upgrading of technical proficiency and qualification of personnel to successfully complete demanding annual safety/operational inspections resulting with zero deficiencies. * Directed and implemented several special projects on advanced maintenance procedures for the overhaul and repair of complex elevator, and conveyor components. This extensive research led to the United States Navy saving over 2,000 man-hours and reducing repair costs at $500,000 over a three-year period. Logistics management * Planned and organized the complete transaction of all orders, repairs, and troubleshooting of all the company's Ophthalmology accounts. Processed all the orders while scheduling the training, installation and delivery of the equipment. Insured the careful delivery of this highly sensitive equipment while keeping freight costs to minimum. Responsible for the ordering and forecasting all inventories through Germany. * Served as the Department Maintenance Manager scheduling and reporting over 250 monthly maintenance actions for eight different divisions involving hydraulic and electric forklifts, hydraulic and pneumatic operated weapons elevators, conveyors electronically controlled distributing and generating systems, mobile support equipment, and auxiliary generators. * Outstanding experience in working with outside contractors. * Responsible for the reporting of extensive maintenance, attention to detail to the overall production and repair to critical equipment ensuring they met the company's mission of safe operations with the demanding, dynamic and fast paced environment. * Continually demonstrated in depth and thorough knowledge of high tech systems, diagnosing and isolating electrical and mechanical malfunctions utilizing schematics, tech manuals, and various test equipment. Thomas M. Stone Page 2 quality assurance/control * Directed inspections with outside contractors on all equipment logistics, installations, testing, certification, and operation. Performed various tests utilizing checklists and manuals critical to their calibration and safe operation for production use. * Conducted surveillance's and quality assurance inspections to ensure step by step procedural compliance and attention to detail was adhered to meet demanding specifications required for proper completion of vital systems repair maintenance. * Supervised the writing/review of over 100 technical work documents for different repair activities.
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