SUMMARY * * Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. * * Accomplishments * * I managed call flow with up to 10 calls in queue per minute. * I also have medical training in which I was responsible for making schedules, dispensing and regulating medication. Patient care for the elderly was also part of my duties. * * * EXPERIENCE * Customer Service Representative Sept. 2015 - March 2016 * GC Services Lakeland, Fl * Verizon Collections * I answered phones. I also aided the customer in bringing their account * Current, making changes to an account, closing the account. I also aided * The client with address changes, billing statement changes, and how the * Customer paid their bill each month. * * Customer Service Representative Sep. 2014 - May 2015 Sykes - Lakeland, Fl * HealthNet Insurance * Collected customer feedback and made changes to customer accounts to exceed satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. I also demonstrated a mastery of customer service call script within a specified timeframe. * * * Customer Service Representative Sep. 2013 - Feb. 2014 * Apac - Brandon, Fl * Helped customer's with changing doctors, updating addresses and phone numbers. I also collected premium payments. Helped our customer's with choosing the appropriate health plan for their individual needs. *

Highlights:

• Customer Service
• Home Health
• Medical
• Billing
• Customer Accounts
• Insurance
• Patient Care
• Training