Experienced with in process gauging, inspection, and mistake proofing * First line of support between the supplier and the customer Hirschbach Motor Lines Extended Operations Specialist December 2015 - May 2016 * Reporting both DOT and non-DOT accidents according to proper procedures. * Recording any issues encountered, especially those pertaining to cargo, OS&D, and injuries, then communicating them to operations, customers, and drivers. * Use AS400 to generate accurate night and weekend Excel reports according to Operational standards. These reports inform Operations and Driver Management the location of their drivers with multiple stops to determine if they will need their load to be relayed to make OTD. * Working closely with safety, maintenance, and operations to ensure operators comply with the policies and procedures of each department. * Promptly answering phone calls, e-mails, voicemails, and other questions from co-workers, customers, and drivers. * Maintaining positive customer, driver, and carrier relations.

Highlights:

• Distribution
• Email
• Forecast
• Management
• Statistics
• Adobe
• Lotus
• Microsoft Internet Explorer
• PDF
• Complaints