SUMMARY OF QUALIFICATIONS Results-oriented professional with broad managerial skills and experience in the distribution and automotive environment. Demonstrated leadership in motivating colleagues to work collaboratively to achieve goals and meet expectations. Particular expertise in training and managing staff. Recognized for consistently high customer service. EXPERIENCEi Keystone Automotive, Alsip, IL 2001 - 2016 2012 - 2016 Delivery Manager SALARY $52,000 Managed and oversaw the distribution and delivery of specialty products in providing quality service of next day delivery to Keystone customers. * Managed a team of 14 delivery drivers. * Planned and scheduled delivery and vehicle routes. * Load &unload shuttle truck with forklift. * Maintained maintenance on all trucks. * Ensured safety throughout the organization by following the company's policies and procedures. * Monitored the quality of parts with RF scan gun. * Allocated and managed staff resources according to changing needs. * Negotiated orders and handle requests from customers. * Participated in strategic planning and provide technical logistics expertise on plans for assigned area. * Recommended alternatives to senior management for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product. * Coordinated and assist with the department financial and operational related objectives to drive continuous improvement and efficiency gains to reduce overall cost-to-serve. * Monitored department performance and metrics and communicate overall performance to senior management. * Coached, trained, and developed employees informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback.

Highlights:

• Automotive
• Customer Service
• Distribution
• Forklift
• Leadership
• Logistics
• Management
• Planning
• Policies and Procedures
• Rf
• Coaching