Heather Chapman 14933 Race Street, Thornton, Co, 80602 Cell : 303-588-1955 Connecting with people your taking with is important ! That commutation between one another is going to understand more about each other. And how to recognize to provide your services to there needs! As for an employee learning about a company that is new to them, as the company investing in it?s employee! I have had the opportunity at a younger age to first hand be apart of an idea, and how it can become a company. To take an idea and turn into a product and have it become a production, what it take to maintain its growth. Is not only one persons task, learning it and how to provide it, also make it function takes a team. With everyone to play a role, team work is what s where I want to be apart of that role! I have been in more then half my life of customer service, a solid ten of basic computer programs. Microsoft word, works, etc. Writing programs, a little in graphic?s, pos and scheduling software. In the last five the opportunity in light insurance plans, explaining and collecting co-pays. From inventory, accounting for product, changing it, or and displaying! I have done opening and closing shift procedures, some with alarm systems and main store keys! Cash wrap the store, others or self to make the company operational. Years of basic offices duties coping, filing, mail, set organizing ideas to keep to being a influence of inspiration to staff can flow well! Being a CSR for customers over the phone, or going that extra mile ordering, picking up, and working out local company influence discounts for company?s lunch?s! Or maintain cleanliness, I appreciate! Connecting, commutation between all employee?s that can make the company flow well, know it?s objectives so and beat goal or grow! Objective Obtain a career that allows me to be a part of team in my field! Acquire new knowledge and skills that challenges me; and be able to work with a diversity of people! Interests I am creative person; enjoy learning about people, and views! I leisurely write, photograph, fish, hiking trails in Estes Park take on all I can and goals in life! I am versatile in most arts, also maintain personal cliental! Occupations Lens Crafters- Sales Consultant Dr. Office, Phones (multi lines), scheduling apt?s, pre-testing, billing, consultations - insurance - lens- options- quoting, replacements, adjustments, dispensing, cashier, -opening/closing shut down procedures with alarms and computer system etc. Lowes - Front End /Cashier Front end cashier, moved up to Lumber/ garden dept, multi team member support and phones, moved up to Returns Desk, multi phone lines and customers along with problem solving areas, and then to Service Desk! Adams 12 Five Star District - Para Educator Educator for programs and students with EPP?s, Office worker - front desk/team support/copying room- Phones (multi lines) printing, coping, filling, overheads sheets, booklet binding, etc. Sight Support/ Team Leader - before and after School Programs! Cafeteria Leader - Outside duties, Special Needs!* On the side for two year was a backup janitorial lead/ connection?s leader- for the stadium JC Penny?s - Cashier/ Customer Service Catalog Desk, Ordering Catalog Items, Phones (Multi Lines), Purchasing and Returns, Shipping, Customer Complaints, Sorting, Replenishing Apparel, Open and Closed Registers procedures. Target - Front End/ Cashier Cashier, Apparel. {Sizing, Sorting, Pricing, Bins}, Phones (multi lines), worked in different departments as a floater. Moved hired for - ?Central Hub? clothing station, directed calls to departments, sorting, pricing, customer support fitting room, Merchandising, maintaining contact with the customer service department. Schlotzsky?s Deli- Cashier Cashier, Food Stations -replenishing, floater for support, food preparation, service customers, answer multi phone line, Janitorial. Sam?s Club - Cashier/ Front End Cashier, in the front registers, moved up to the jewelry counter - learned about clarity, cuts, stones, and quality! Moved up to other company source of profit department, Management over the Cigarette Sales! While also assistant with stocking, replenishment! Chapman Mfg. Llc - Associate Lead Assist in janitorial duties, maintain ordination of product, deliver lunch, and run errand! Moved up to delivering/shipping local product orders. Learned about material and building formats of product, then to assuring the quality before distribution. Started accounting inventory, assembling product for shipments/ shipping. Development of customer communication building skills between clients and company relations work and over the phone! Horizon High School - Bookkeeper Associate Bookkeeper Assistant - main filing for enrollment /elective selections- Phone, Parent/student in person or over the phone, Cashier for adding/dropping courses. Filling, Copying, Maintain Logbooks of student course, Mail Room- sorting book binding, Assisted in main office use and among teachers! Adams Court House - Volunteer Work Assist as a volunteer for support with paper work, filing, for the department of domestic abuse survivors! Castle Gardens - Volunteer Work Volunteered/ Community Service- Delivered/ Sorted- mail, provide manicures, assist with bring residence to the cafeteria. Service Residents- with being involved with them and interacting, etc. Education Received a High School Diploma completed it in Majoring in Arts - Creative Writing - Adv. Speaking- All art Programs Minored in Science - Sociology- Calculus during that course of time I??. * Assisted most main staffed teachers, workroom, main office, bookkeeper * Assisted coaches with equipment and setting up activities * Received certificates for art and in appreciation in supporting Sundown Student Program for one half years * Had my own mowing lawn / and detailing cars for people business independently

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