I am looking for a rewarding career change in my next position. I am looking for a stable environment with room and training for advancement opportunities. I am also looking for a career opportunity that compliments my current skills and I in turn will compliment to company that I work for.

COMPANY	POSITION HELD	DATES WORKED
Rescue Rooter	(Confidential)	5/2007 - 8/2008
West Coast Life Insurance	(Confidential)	9/2002 - 5/2007
Colonial Supplemental Life Ins	(Confidential)	3/2002 - 8/2002
Lexar Media Inc	(Confidential)	11/2000 - 7/2001
AT&T Broadband	(Confidential)	5/1997 - 11/2000

SCHOOL	MAJOR	YEAR	DEGREE
Laney College	Business Management	1989	Associate Degree

Highlights:

06/82-06/83 UC Davis Extension Livermore, CA 2 Certificates of Achievement ACS certification (Advanced Customer Service) through LOMA

Companies I like:

AIG, Nextel, PG&E,

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• customer support expert

In process os setting up proceedures for an over night call center which includes hiring new csr's, training and advancing good csr's inthe process.