SUMMARY OF QUALIFICATIONS: * Requested student records and updated information into the computer. * Completed new student orientation with students. * Interviewed applicants and recipients to determine eligibility for public assistance. * Explained rules governing eligibility, grants, methods of payment and legal rights to applicants and recipients. * Evaluated personal and financial data obtained from applicant and recipient to determine initial and continuing eligibility, according to departmental directives. * Authorized amount of grants, based on determination of eligibility for amount of money payments, food stamps, medical care and other general assistance. * Lead in reviewing staff paperwork to be processed. * Facilitated quality control trainings to new staff members. * Reviewed data to assure necessary documents were obtained for completeness and accuracy. * Received client dispute calls transferred to Supervisor for resolution. * Verified and kept records on incoming and outgoing shipments. * Counted, weighed and measured items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders and other records. * Determined method of shipment, utilizing knowledge of shipping procedures, routes and rates * Trained and managed 12 staff members in customer service calls and achieved significant improvements in their productivity.

Highlights:

• Call Center
• Computer Aided Software Engineering
• Customer Service
• Evaluate
• Financial
• Legal
• Management
• Medical
• Microsoft Excel
• Microsoft Word