971 * Efficiently identify customer and provider issues to assure real-time corporate conflict resolutions. * Effectively navigate all aspects of the claim processing system that eliminate the need for customer call-backs. * Served on a project team to offer solutions on innovative base pay, and incentive plans for call center employees. FSA, HRA, and HSA accounts. * Work independently with the ability to take direction from various individuals. * Process adjustments to include tracking and trending performance of root cause analysis * Identify system/benefit errors completing protocols and workflows to prevent future errors * Provide reinforcement training for new associates as required as well as on-floor support * Performed duties while working remotely from my home office, efficiently using office communication channels to provide additional assistance to customers as need Angela McCullough - 1604 Grn08grn@yahoo.com * Experienced and trained in the following areas:

Highlights:

• Root Cause Analysis