Description
I am a IT Operations Analyst with hands-on experience in Technical Writing Desktop support escalation resolution Windows 7 support database monitoring Customer Service Fundamentals wireless device support Infrastructure support VOIP ASPECT Cisco UCM administration Active Directory administration dealing with Wireless and landline Carriers with regards to downed service / circuits. I have solid communication skills and a track record of remaining calm during a crisis. WORKED CLOSELY WITH MANAGERS TO ASSURE THAT THE EDISCOVERY PROCESS ADHERES TO THE EDRM. PERFORMED CASE MATTER INVESTIGATIONS TO IDENTIFY DISCOVERABLE DATA. * UTILIZED AccessData and other forensics tools to collect and preserve custodian from workstations network shares PST & OST files. *
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