To inspire a team of representatives that will support company goals in order to achieve a competitive advantage and sustainable industry growth. Willing to relocate &/or travel for the right job. COVER LETTER: To whom it may concern I have been privileged to know and work closely with Teri Hytinen for many years in my role as Director, Nissan Motor Acceptance Corporation. Teri worked for us in a key customer servicing role. She consistently has achieved among the highest performance in customer satisfaction, team participation with co-workers and supervisory leadership. Just prior to my retiring, Teri facilitated the training of call agents to whom an aspect of the call center was to be outsourced in India. This presented many challenges not the least of which were their culture differences, lack of subject knowledge, unfamiliarity with proprietary systems, training agents remotely, etc. I found her commitment to excellence, organizational and administrative abilities to be invaluable in helping me and the team accomplish the outsource seamlessly to our customers. I found Teri to be highly responsive, customer oriented while taking great pride in doing professional, high-quality work which was very much appreciated. As a Supervisor in our call center, Teri was efficient, innovative, and responsive to her customers and staff. She could always be counted upon to deliver results while motivating those around her to accept the challenge to elevate their own performance and opportunity for personal growth. If you find that Teri's career objectives match your position description, I know of no reason you would be disappointed by her employment performance or personal habits. I am confident that she will prove herself invaluable for you as she did for me. Sincerely, Jon G. Chasse

Highlights:

• Insurance
• Insurance processing
• Management