I am a customer service representative with extensive experience in customer service, handling high volume calls and data entry. I have 5 years of experience with dealing with people of diverse backgrounds. In this role, I have learned to be patient and attentive to all. I feel that my customer service skills and leadership qualities would be an asset to your company.

COMPANY	POSITION HELD	DATES WORKED
Multiplan	(Confidential)	4/2006 - 4/2007
Time Warner Cable	(Confidential)	1/2005 - 2/2006
Fresh Direct	(Confidential)	6/2003 - 6/2004
F.A.O. Schwarz	(Confidential)	10/2001 - 1/2003
Century 21 Dept. Store	(Confidential)	6/2001 - 4/2003

SCHOOL	MAJOR	YEAR	DEGREE
Brooklyn College	General Education Degree	2005	High School/GED Degree

Highlights:

Companies I like:

ConEdison, Keyspan, TransCare, Kings County Hospital, MTA, Bloomingdale's

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer service rep.
• switchboard operator
• receptionist

While employed at Multiplan I was always in the top 5% for taking the most calls. Numerous clients sent me compliments by letter.