High energy Customer Service, Collection, and Call Center specialist ,with superior multi-tasking skills and strong interpersonal skills.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	1/2005 - Present
C.H. Robinson	(Confidential)	9/1999 - 9/2004
Sprint Long Distance	(Confidential)	5/1998 - 9/1999

SCHOOL	MAJOR	YEAR	DEGREE
Kenwood Academy	General Studies	1994	High School/GED Degree

Highlights:

Supervisied a team of eight people in a fast-paced enviroment.

Companies I like:

Peoples Energy, Com Ed, Pepsi, Kellogs, Allstate, Nabsico, Humana Healthcare, Dept of Reveune, 911 Command Center, Chase, Blue Cross Blue Shield.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• customer service
• call center
• collections
• telecommunications

Recently trained and ensured that new team members had superior product knowledge and customer service skills.