Over 30 years of management and leadership experience with a reputation for meeting the most challenging organizational goals and objectives. A pragmatic and focused individual recognized for making seemingly impossible situations work. A proven verifiable record for: * Producing higher performance standards and enhancing business units and work group plans and priorities. * Developing and implementing strategies and procedures for productive hours worked, maintaining an overall satisfaction rating of 85%. * Implementing procedures to ensure safety, maintaining a positive attitude, taking ownership over each customer satisfaction, focus on what can be done to make customers experience better. * Determining information needs, considering and evaluating alternative choices and showing good judgment. Includes action being taken to anticipate or meet work demands and to identify and resolve problems. * Working as an effective member of a formal or informal team, communicating, coordinating and working with others to obtain results. * Guiding the work activities of others, providing assistance and assuming a coordinating role while supporting the attainment of objectives and continual improvement. * Effective problem solver, prioritize and manage heavy work flow without direct supervision. Proactive planning led to notable increase in moral. * Maintains an ongoing training, coaching and mentoring program to upgrade the skills of assigned personnel and develop their opportunities for promotion, if available. * Establishes and maintains a high level of customer satisfaction on all transactions with existing customers. Communicates to and works with the Manager to help resolve unique customer issues/concerns. * Supervises activities of the dispatch department. Ensures team members meet or exceed goals for cancellations, proactive retention, pricing, service upgrades, referral generation and productivity, along with other possible metrics as defined by management. * Schedule and coordinate all service calls utilizing proper prioritizing, routing and level call disbursement within all teams. * Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service. Is visible and available to staff to answer questions, monitor calls and workload, resolve escalated calls and give ongoing consistent feedback. Wardell J. McKinney 16817 Ellis Avenue South Holland, Illinois 60473 708-940-5063 Phone 708-625-6853 Cell wardell2125@yahoo.com MANAGEMENT: Automotive Service / Real Estate / Retail / Logistics

Highlights:

• Automotive
• Logistics
• Real Estate
• Retail
• Inventory
• Policies and Procedures
• Complaints
• Security
• Inventory Control
• Merchandising