ServiceNow Certified Administrator Ticketing

COMPANY	POSITION HELD	DATES WORKED
Convergys Corporation	(Confidential)	11/2006 - 5/2007
Convergys Corporation	(Confidential)	1/2006 - 11/2006

SCHOOL	MAJOR	YEAR	DEGREE
Fairfield High School	Music Performance	1996	High School/GED Degree

Highlights:

Employee of the Month, June 2006

Companies I like:

IBM, BMG

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Tech Support
• Call Center
• Experienced
• Customer Service
• TSR
• CSR
• Email
• Support
• Active Directory
• Applications
• AVAYA
• Billing
• broadband
• Call Center
• Email
• Support
• Active Directory
• Applications
• AVAYA
• Billing
• broadband
• Call Center
• Email
• Support
• Active Directory
• Applications
• AVAYA
• Billing
• broadband
• Call Center

Managed top performing team of 22 on the account from 1/07 to 5/07 Coached agents into continuous improvement, concentrating on: Quality (E-Mail and Chat) Schedule Adherence (Conformance) Productivity Acted as Client Liaison Proposed and implemented many forward-looking initiatives in the e-business environment