Rss

Charles B

System Administrator - 15 Years of Experience - Near 32792

Occupation:

System Administrator

Location:

Winter Park, FL

Education Level:

High School/GED

Will Relocate:

No

CollapseDescription

ServiceNow Certified Administrator Ticketing

Right_template4_bottom

CollapseWork Experience

COMPANY POSITION HELD DATES WORKED

Convergys Corporation (Confidential) 11/2006 - 5/2007
Convergys Corporation (Confidential) 1/2006 - 11/2006
Right_template4_bottom

CollapseEducation

SCHOOL MAJOR YEAR DEGREE

Fairfield High School Music Performance 1996 High School/GED Degree
Right_template4_bottom

CollapseAccomplishments

Highlights:

Employee of the Month, June 2006

Companies I like:

IBM, BMG

Left_template4_bottom

CollapseJob Skills

Left_template4_bottom

CollapseKeywords

Left_template4_bottom

CollapseResponsibilities

Managed top performing team of 22 on the account from 1/07 to 5/07 Coached agents into continuous improvement, concentrating on: Quality (E-Mail and Chat) Schedule Adherence (Conformance) Productivity Acted as Client Liaison Proposed and implemented many forward-looking initiatives in the e-business environment
Left_template4_bottom