Occupation:Manager |
Location:San Antonio, TX |
Education Level:Some College Units Completed |
Will Relocate:YES |
Description
Summary Well-rounded Retired Army Veteran with over 30 years of on the spot decision-making and leadership abilities. Hard working and quick learner proven abilities to work in office setting as well as off-site locations. Experience with multiple computer systems in reference to end user support, hardware/software configuration, maintenance and troubleshooting, and server setup and configuration Information Technology * Screened, referred and diagnosed internal inquiries and work requests * Provided end-user software troubleshooting and help desk support for Microsoft Windows for local and off site users using Analyst Notebook, Sharepoint, various military mapping programs, and e-mail systems. * Applied advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions relating to the operation of deployed network devices including routers, switches, and desktop computers. * Set up, Installed, Troubleshoot, Maintain several Mobile Expandable Container Configuration (MECC™) in Afghanistan. Each Unit consisting of 17 Dell 780 computers configured with Windows XP, server stack setup and built with Windows Server 2008, SATCOM dish for connection set up and configured, 4 50 inch tv's across front of MECC for monitoring different feeds connected with a media system, Generator power setup and operated. * Manage and operate a network of 51 Windows 2000 workstations, 3 IBM NT servers, 4 Cisco switches and 1 EED (Encapsulated Encryption Device) for Enterprise Virtual Private Network on the DLS (Distributed Learning System) domain. * Install and configure Microsoft Windows NT4/2000/XP, Microsoft Office 2000/XP and other approved commercial software. * Conduct troubleshooting to resolve any hardware and software conflicts. Maintain daily backups of mission essential data. * Perform daily monitoring of server event and security logs for errors and unauthorized security violations. Responsible for the maintenance of 100% inventory control and facility and equipment security. * Ensure that all workstations and servers are in compliance with Army/USAREUR IAVA (Information Assurance Vulnerability Alerts) and security regulations. Administer operating system and domain migrations. Proficient with update scanners and programs. * Responsible as the Security Officer for the network. Ensured proper use of computers, maintained user accounts and Access Control Lists. Insured the proper handling of personal information. * Multi-channel Transmission System Operator/ Maintainer Under supervision, installs, operates, and performs unit level maintenance on multi-channel line of sight equipment. Generates proper reports. Provide technical assistance to subordinates in resolving complex maintenance and signal problems. Management * Manage dive shop operations schedule classes, order class materials, maintain inventory, reorder inventory, personnel scheduling. * Directed 200+ personnel for base physical security at Fort Sam Houston * Created and executed project plans and revised as needed to meet rapidly changing needs in a fast paced environment. * Communicated with clients to evaluate their continuing needs and tailor operations to increase customer satisfaction and deepen client relationships. * Supervise all Digital Training Facility Managers (DTFM) and Distributed Learning System (DLS) DTF operations at 5 sites in Korea. * In charge of on-site IT personnel. Schedule and assign duties to subordinates. Review and approve timesheets. Approve requests for leave. Handle schedule changes and site coverage. Organize and manage training requirements and their compliance. Recruit and interview potential new employees. Hire and terminate employees. Conduct performance reviews and site inspections * Equipment utilization, and maintenance manages, develops, and supervises maintenance system monitors adequacy and effectiveness of maintenance programs and supply support.
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