Description
Summary of Qualifications ~ * Track record of success liaising with broad customer base in busy inbound and outbound call center environment. * Capitalize on interpersonal talents to build rapport with customers in order to continually achieve desired satisfaction results. * Leverage problem-solving skills to effectively research, analyze and address client questions and grievances, leading to persistent revenue increases. * Thrive independently as invaluable member of collaborative team driven to surpass short- and long-term goals. Good working knowledge of Westlaw, LexisNexis and ProDoc software. * Possess exceptional computer skills with MS Office Suite, Adobe and Macromedia programs, HTML, JavaScript, the Internet, Windows Vista/XP/2000 and Mac OS 65 WPM typing speed. Addecco/The Servicemaster-Terminix. - houston
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Temporary Assignment) | File Clerk | 6/2012 - 5/2012 |
| Acs Inc. | Customer Care Assistant | 12/2006 - 10/2008 |
| Bargain Network | Telephone Sales Representative | 2/2006 - 8/2006 |
| Time Warner Cable | Customer Service Billing Associate | 11/2005 - 1/2006 |
| Vertrue Inc | Membership Service Representative | 9/2004 - 5/2005 |
| Staffmark / Chasecom | Marketing Associate | 1/2003 - 9/2004 |
Accomplishments
Highlights:
Job Skills
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