Career Summary Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Core Strengths High customer service standards Devoted to data integrity Employee relations specialist Dedicated to process improvement Strong problem solving ability Telecommunications knowledge Troubleshooting skills Negotiation competency Accomplishments Customer Assistance Exceeded corporate target for customer satisfaction for 48 months in a row. Managed call flow with up to 10 calls in queue per minute. Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Market Research Interviewed clients via market research surveys to identify product issues and customer needs. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Accomplishments Customer Assistance Exceeded corporate target for customer satisfaction for 48 months in a row. Managed call flow with up to 10 calls in queue per minute. Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Market Research Interviewed clients via market research surveys to identify product issues and customer needs. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Highlights:

• Support
• Microsoft
• Microsoft Office
• Management
• Negotiation Skills
• Patch Management
• Sales
• Customer Service
• Call Center
• Computer Operator
• customer service