QUALIFICATIONS SUMMARY * Over 15 years experience in credit and collections * Highly skilled in gathering, and maintaining basic credit information * In-depth knowledge of handing payment arrangement for customers * Self motivated with ability to interface with internal and external customers * Proven record of contacting customers about delinquent payments and preparing reports reflecting class of credit and collection activity * Demonstrated ability to exercise independent judgment in obtaining payments * Substantial knowledge of responding to a high volume of phone calls * Received incoming telephone calls and gave professional customer service help to customer about questions on delinquent accounts for lines of Government departments * Processed currency posting and generated invoices to clientele review accounts, decided * Cancellation status and processed in keeping with departmental procedures * Identified, initiated and facilitated resolution of customer issues * Negotiated payment arrangements on past owing receivables * Reconciled discrepancies with clients * Recorded information regarding financial status of client and status of collection efforts * Granted extensions of credit * Coordinated efforts with sales force and Government agents * Reviewed terms of sales, service, or credit contracts

Highlights:

• Collection
• Past Due Accounts
• Customer Accounts
• Email
• Remedy
• Sales
• Credit and Collections
• Credit Information
• Accounts Receivable
• Bad Debt