Description
Dedicated concierge manager with exceptional service skills,leadership and training experience. Resourceful, creative and very loyal.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Venetian Venezia Concierge Lounge | (Confidential) | 9/2003 - 4/2004 |
Accomplishments
Highlights:
~ Concierge Designer/Service Sells Training business owner, created & delivered power point depart./business specific presentations to train teams in up-sell techniques and service delivery improvement. Designer of corporate and hotel concierge departments ~ Opened new Fashion Show store for Saks Fifth Avenue Las Vegas and set up their new Service First Concierge ~ Opened Imperial Palace Hotel Casino Las Vegas new first time hotel lobby concierge department ~ Opened Embassy Suites Resort in South Lake Tahoe, CA with new hotel lobby concierge. ~ Created opening policies/procedures, training guidelines, logs, forms, etc. for Imperial Palace and Embassy Suites ~ Opened new Venetian Venezia Tower Lounge Kitchen. Hired, trained server staff in busy breakfast, evening reception operations. Set up Stratton/Warren inventory/order system, policies, procedures, daily duties, schedules, etc. ~ Food/Beverage server experience in fine dining and casual dining in hotels and private restaurants for over seven years. sort.Companies I like:
Hotel Resorts and Inns Communications companies & Restaurant companies who want excellence in service training
Keywords
Responsibilities
Opening manager for new concierge departments with policies & procedures. Creator & trainer of department specific service training programs.
