Seasoned customer service professional seeking to apply experience to help grow the bottom line of a cutting-edge company through people-skills, relationship building and extraordinary customer care. Works well in a team environment. Immediate availability a plus. Career Track Thermal Fisher Scientific, Hanover Park, Illinois. October 4, 2015 to current Inbound Call Center Specialist * Provide customer support on inbound phone inquiries * Intake and process orders, returns, invoice payments * Provide sales support in generating quotes * Vendor management regarding client inquiries Innovation First Notice, Schaumburg, Illinois. November 2014 to September 2015 Tier 1 Claim Specialist * Processed basic insurance claims and escalated more complicated inquiries * Entered Workman Comp claims using a proprietary software system * Routed commercial liability and property claims for large base companies * Updated US domestic data base for personal property and auto claims * Exceled in accuracy, data integrity, and low call time Arkadin, Schaumburg, Illinois. September 1995 - October 2014 Audio and Web Event Specialist * Conducted Operator - Attended Audio and Web Conference Calls * Provided Tier 1 Support for callers requesting live help * Met high-volume demand for outstanding problem solving customer support in a very fast-paced, challenging environment * Accessed database to investigate and resolve incoming customer inquiries * Processed reservations for new audio, web and video conference calls * Conducted Investor Relations Calls * Provided necessary follow up and reporting on quality issues * Assisted Office Manager with tasks and billing inquiries

Highlights:

• Billing
• Call Center
• Cisco
• Insurance
• Insurance Claims
• Management
• Microsoft
• Microsoft Excel