Description
To obtain a competitive position in today work force utilizing my personal skills and abilities Pay-O-Matic (CHECK CASHING) Manhattan, NY Cashier Teller 11/2014 - Present *Greet people warmly and provide great customer service *Responsible for handling customers transactions *Learn new company policies and procedures as they are developed and announced *Maintain a balanced cash drawer at all times *Complete all transactions in compliance with federal state and local laws and regulations *Service customer accounts making sure that all documentation is complete and accurate Global Contact Service (ACCESS-A-RIDE) Queens, NY Customer Information Agent 03/2013 - 09/2014 *Handle inbound and outbound calls regarding transportation services. *Resolved travel problems by working with carrier dispatchers and supervisors *Authorized trips outside of Access-A-Ride as needed First Transit (ACCESS-A-RIDE) Queens, NY Customer Information Agent 02/2012 - 03/2013 *Handled heavy volume of inbound calls within a call center *Verify, arrange, and change reservations for passengers *Authorized trips outside of Access-A-Ride as needed Castle Senior Living Queens, NY Office Assistant 01/2011 - 02/2012 *Answering telephones and intercoms, taking messages, responding to inquiries, giving directions to call center, providing comprehensive secretarial and clerical support to center staff and management. *Assist with bookkeeping, payroll *Greet visitors, conduct tours as needed, provided basic information to visitors *Handle daily staff scheduling *Process maintenance requests substituting for manager as needed
