SUMMARY * Possess over 10 years experience as a high-performing people manager with the ability to deliver on exceeding customer expectations while being an inspirational leader to associates. * Over 7 years of expertise in process management, process and efficiency improvement and quality assurance. * Consistently execute flawless management of assigned projects. * Personnel leadership includes hiring, training, motivating, managing, terminating and delivering performance reviews to a staff ranging from 6 to 40 people. * Expertise in creating and leading initiatives to boost morale across teams and departments. * Skilled in launching new teams, transitioning work, and driving customer service improvement across departments. * Expertise in driving improvement and exceeding standards of customer experience.

Highlights:

• Call Center
• Customer Service
• Documentation
• Quality Assurance
• Purchasing
• Scheduling
• Hiring
• Coaching
• Fraud