Occupation:Network Installer |
Location:Fitchburg, MA |
Education Level:Trade School |
Will Relocate:YES |
Description
Summary Self-starting network engineer with 10+ years of experience in the networking field. Skilled in Cisco routing/switching, Perl scripting, Microsoft Excel, Word, Access, and Email. Strong attention to customer requirements and details. DIMENSION DATA, Framingham, MA 12/2001 - 03/2016 Global Support Center Engineer II * Developed Perl scripts to streamline the deployments process. * Point of escalation for the Deployments group. * Worked closely with the Proactive Engineers, Project Managers, and Service Delivery Managers to insure all levels of service are met in accordance with the customer expectation. * Worked directly with customers to quickly resolve any issues that may arise during a new deployment such as ping failing, SNMP failing, ACL issues, and routing issues. * Worked with the customers on server issues such as SNMP configuration and Sysedge install/license issues. * Insure that all devices are placed on the proper Network Configuration Manager server and the elements are placed in their appropriate groups with the required filters and alarms set correctly for proper reporting. * Maintained the customers EMC Insite portal views to insure views are correct and statistics are posted to their portal. DIMENSION DATA, Framingham, MA 11/2000 - 12/2001 Local Area Network Analysis Engineer * Evaluate and isolate network performance issues using various protocol analyzers such as Network General Sniff Master. * Make configuration and network design recommendations based upon the results of the network audit. * Perform network audits for Dimension Data's networks. * Create network maps using Visio. DIMENSION DATA, Framingham, MA 02/2000 - 11/2000 Senior Field Service Engineer - Installations * Worked as the team project engineer to design and install new customer's networks. * Configuration and installation of Cisco and Nortel routers, layer2/layer3 switches, DSU/CSU, TSU's, ATM and Sitara QOS devices DIMENSION DATA, Framingham, MA 08/1998 - 02/2000 Field Service Engineer - Maintenance * Troubleshoot network issues and implement corrective changes. * Configuration and installation of Cisco and Nortel Network Routers, hubs and smart switches. * Evaluate and isolate network performance problems using a protocol analyzer. * Remote diagnostics and telephone support of customers network problems. Lori Bourque 840 Shea Street, Fitchburg, MA 01420 (978) 502-6117 - lorick951@verizon.net
Accomplishments
Highlights:
Keywords
