Description
Fifteen years of hospitality experience with responsibilities of the Manager On Duty, handling all guest complaints. Being bilingual training is my assignment for the Housekeeping Department. Manger On Duty always requires being cross trained in every department. Responsibilities of a money bank, handling all guest issues and being of assistance to employees and all departments. Operations Manager required training employees ,evaluation, scheduling ,inventory, basic pc knowledge. As a Front Desk Supervisor duties involved training, handling guest complaints, handling charge backs and closing the case with corporate head quaters. Customer service has always been one of my great attributes quick decision making and problem solving is a strong point. * As a Supervisor and part of the management team it's important to implement guest satisfaction.
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