Profile Deliver quality Customer Service through resolution of unique and not so unique situations in a timely manner. Accustomed to multi-tasking throughout the day and assuring quality results for the customer in compliance with regulatory agencies. I have worked with customers to resolve escrow issues from set-up to research for proper analysis as a Customer Resolution Specialist 4. Skills Summary * Communication Skills * Coaching/Mentoring * Written Correspondence * LPS Knowledgeable (14 years) * Research of Issues * Quality Orientated * Detail Orientated * Flexibility * Works Well with Team Members * Distribution of Work load Extensive work in problem resolution regarding customer inquiries. * Timely resolution within the regulations of the company and federal agencies. * Implement the quality standards established by the company and follow compliance. * Believe in teamwork with a positive attitude. * Instructional/Mentoring abilities by assisting with classes to develop employees for future promotions. * Stepping in where needed to cover for team members when they are out of the office. * Monitored and tracked call center checks to the customers

Highlights:

• Administrative Assistant
• Customer Service
• Call Center
• Coaching
• Communication Skills
• Compliance
• Distribution
• Quality
• cusomer service, callcenter
• South Bend,IN