Description
Summary 36 years of successful experience coordinating high-volume customer service operations. Excellent training, problem solving skills and a strong orientation toward customer service/satisfaction. Able to work under pressure in fast-paced, time sensitive environments. Proven ability to deliver services according to customer needs and build teams of top performers. Expertise includes: Hiring, Team Building & Training Problem Solving & Complaint Resolutions Customer Needs Assessment Workflow Prioritizing & Scheduling Service Quality Improvement Follow-up & Advanced Customer Support Employee Motivation& Coaching Performance Recognition & Reward Program
Accomplishments
Highlights:
Keywords
