I have 11 years of experience, including as a Customer Support Representative, as an Office Clerk and as a Computer Support Specialists Most recently, I have been working as a Customer Support Representative at Candice Call Solution/Arise as Independent Contractor from Feburary 2014 to February 2018 CUurrently.My skills and experiences include: File Management, Technical Support, Call Center, Computer Hardware, Office Management, Operating Systems, Photocopier, Scanners, Database Administration, Help Desk Support, Phone Systems, Troubleshooting.I hold an Associate Degree degree in Applied Science from BSCTC and hold a Diploma degree in High School from Johnson Central High School and hold an Associates Degree degree in Arts from BSCTC.Authorized to work in United States for any employer *Skills Used software tools including: Service Managment Tool and Troubleshooting Database. Spoke with customers by phone. Provided information about products and services. Took and recorded orders. Ensured that appropriate changes were made to resolve customer concerns. Effectively identified customer concerns over the phone. Determined charges for services requested. Arranged for billing. Referred unresolved customer grievances for further investigation. Responded to customer inquiries. Notified customers of claim investigation results and any planned adjustments. Assessed validity of customer complaints. Knowledge sets include: Call Center, Customer Care, Customer relationship management CRM software, Customer Service, Customer service and support software, Desktop computers, Digital Telephones, Phone headsets, Phone Support, Phone System, Trouble Shooting. I have 11 years of experience, including as a Customer Support Representative, as an Office Clerk and as a Computer Support Specialists Most recently, I have been working as a Customer Support Representative at Candice Call Solution/Arise as Independent Contractor from Feburary 2014 to February 2018 Currently.My skills and experiences include: File Management, Technical Support, Call Center, Computer Hardware, Office Management, Operating Systems, Photocopier, Scanners, Database Administration, Help Desk Support, Phone Systems, Troubleshooting.I hold an Associate Degree degree in Applied Science from BSCTC and hold a Diploma degree in High School from Johnson Central High School and hold an Associates

Highlights:

• Billing
• Complaints
• Sales
• Call Center
• Customer Relationship Management
• Database
• Desktop Computer
• Management
• Support
• Troubleshooting