Highly-detailed customer service specialist with extensive experience in collections, investigative research, problem resolution, documentation and reporting, and customer relationship management. I can combine strong planning, organizational and communication skills with the ability to independently manage complex customer service issues and offer appropriate solutions. Proficient in MS Word, Excel, Outlook, Access, Oracle, QuickBooks, SAP, PeopleSoft, Dunn & Bradstreet, RTA, Nice, CMS Avaya, PowerPoint software applications, and Fair Debt Collection Laws.

Highlights:

• Complaints
• Policies and Procedures
• Airlines
• Bankruptcy
• Collection
• Commercial Loan portfolio
• Customer Service
• Equity