Occupation:Major Account Executive |
Location:Sioux Falls, SD |
Education Level:Some College Units Completed |
Will Relocate:YES |
Description
Summary I have worked customer service for one year with HSBC and have five years of collection experience with them.I also have collections and inbound collection experience with Capital One who Just bought out the current company. I have over seven years experience with the business and in the company. Skilled [] committed to addressing customer concerns with speed, accuracy and professionalism.Resourceful [] who consistently meets and exceeds productivity goals.Customer-focused Representative with a Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Accomplishments I have been nominated and won a Quarterly award for best performance in 2013 and have perfect quality month after month. Managed call flow with up to [] calls in queue per minute.22Exceeded corporate target for customer satisfaction for [] months in a row.four years in a row. Experience senior collector May 2007 to February 2014 HSBC - Sioux Falls, SD I have worked with the company for almost seven years and am currently still working with the company as they transition to capital one.Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time Addressed customer service inquiries in a timely and accurate fashion.Maintained up - to - date records at all times.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Ran reports and supplied data to fulfill customer report requirements.Trained staff on how to improve customer interactions.frames.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Hsbc Sioux Falls Sd | Collector Iii | 5/2007 - 9/2015 |
Accomplishments
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