HIGHLIGHTS OF QUALIFICATIONS * Excellent customer service skills, remain calm and relaxed when dealing with upset people * Friendly, helpful, able to learn and apply new techniques quickly * Self-motivated and dependable, productive in a fast pace environment under pressure APPLICABLE SKILLS Operate cash register Quality control Stocker Open and close business Multi-line phones 10 key MS Word/Excel Inventory Filing Use office equipment Training SUMMARY OF EXPERIENCE * Assisted customers in sales transactions and addressed concerns * Exchanged merchandise, refunded money and adjusted bills * Obtained and examined relevant information to assess validity of customer complaints * Performed safety watch and utilized company guidelines, loss prevention, assisted customers with returns and exchanges * Resolved customer billing and service complaints * Promoted sales of products and services

Highlights:

• Inventory
• Security
• Complaints
• Customer Service
• customer service skills
• Filing
• Microsoft Excel