Highlights of Qualifications Proven performer in customer service for over 15 years Strong people person who is conscientious, resourceful and flexible Enthusiastic team worker as well as an effective team leader Excellent skills in problem resolution and communication Areas of Expertise Customer Service * Contributed to multiple sales departments for the retail and parcel industries * Provided sales support for account executives in North Dakota and South Dakota * Completed logistic studies for potential and existing customers for business development * Coordinated excellent customer support for high volume UPS customers * Supervised 50+ associates and received transfer calls for decision making and problem solving * Received escalated collection phone calls from subordinate associates Accounting/Office Management * Processed and oversaw payroll for all salaried and hourly employees in North Dakota and South Dakota * Performed accounts payable and receivable duties for all applicable business entities * Computed credit terms, discounts, charges, or rates for goods or services to complete billing documents * Compiled statistical, financial, accounting and auditing records for expenditures and profits and losses * Supervised the information services department for accuracy and integrity * Produced operational and performance reports

Highlights:

• Sales
• Accounting
• Transportation
• Customer Service
• Accounts Payable
• Audit
• Billing
• Business Development