Melting Pot Responsible for all member service department and call center personnel. Responsible for hiring, mentoring, performance evaluation, scheduling, and training of employees. * In charge of Operations budget for three locations, member service department and call center. * Created policies and procedures for the member service function. Ensured that policies and procedures reflected regulations and are communicated to, and implemented by, all staff. * Responded to technical and operational questions or problems for credit union staff and made appropriate referrals and recommendations. * Responded to complex or problematic member questions or problems as appropriate and ensured the highest quality of member service and satisfaction. * Developed a sales program to cross-sell products. * Facilitated periodic staff meetings. Identified areas for improvement, changes in procedures, new developments, or changes in service or products. Kept staff up to date on trends and general credit union information * Prepared and disseminated information pertaining to credit union trends, security issues, operations, regulations, and services to department staff on a regular basis. * Conducted or assisted in conducting market research on industry trends. Recommend programs and projects beneficial to the credit union and its members as a result of research, trends, and member satisfaction surveys. * Responsible for the control, operations and maintenance of all branch/ATM cash operations and adhering to the cash limits set by the board of directors * Consistently maintained and improved skills knowledge for efficient customer service delivery. & Tilted Kilt New Jersey 2012-2015

Highlights:

• Scheduling
• Marketing Management
• Banking Industry
• Management
• P&L
• Project Management
• Retail
• Retail Banking
• Asynchronous Transfer Mode (ATM)
• Call Center
• General Manager
• Hiring
• Manager multiple locations