Description
Career Highlights * Exceeded customer satisfaction levels and increased sales transformed an underperforming team into one of the 10% in highest customer service scores companywide at JCPenney. * Achieved "Store of the Month" six times and "Team of the Month" for exceeding all customer service goals at JCPenney. * Recognized for excellence in management at Wal-Mart for team building, staffing and scheduling. Core Strengths Retail Operations Team Building Conflict Resolution Customer Service Process Improvements Strategic Planning Merchandising Talent Development Learning & Development Recruiting Payroll HR & Business Strategies Management
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Jcpenney | Human Resource Manager & Assistant Store Manager Lead Expert & Sales Manager Sephora Leader Salon Manager | 11/2013 - 11/2013 |
| Walmart | Assistant Store Manager | 10/2007 - 11/2009 |
| Bronzefx | Owner & General Manager | 2/2001 - 4/2007 |
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