Seeking a challenging and responsible position which will utilize my extensive business experience, as well as the following proficiencies: Strong organization and time management skills * Strong problem solving skills * Successful troubleshooting skills * Total understanding of order intake to cash receipts Strong computer skills (Word, Excel, Power Point, Microsoft office, etc.) * Effective communication skills * Strong ability to manage and motivate staff 7/2015 - 3/2016 Healthcare Consultant Assisted Pennsylvania, Delaware and New York Health Departments in obtaining contracts and creating intake, billing and collection processes. Historically Health Departments did not bill for their services. 12/2010 - 3/2015 5/1/2013 - 3/2015 5/2011 - 5/1/2013 12/2010 - 5/2011 2/2003 - 8/2010 NovaSom, Inc. Sr. Director of Operations. Accepted additional responsibilities of the Sr. Director of Operations. Responsible for the overall operational functions of data entry, insurance verification, scheduling, clinical, device retrieval while continuing responsibilities for Reimbursement Services. Prepared and implemented policies and procedures to ensure timely processing of all orders and increase sales. Decreased time to service by 3 days, decreased cancellations by 5% increased completions by 10%, and increased patient satisfaction to 95%. Developed automated processes, productivity and quality controls to grow sales but not grow staffing as sales increased. Director of Reimbursement. Accepted full-time position after 5 month consulting assignment. Increased cash collections and recorded record months, developed goals and incentives, decreased time to billing by working with IT team to create interface from clinical system. Decreased bad debt by 26% by making process enhancements and system set up changes working within existing billing system. Created plan and lead implementation team in process improvements in Client Experience Department to ensure bad debt continued to decrease by utilizing prior experience Directing Insurance Verification, Data Entry and Authorization Departments. Increased First Pass Pay Rate by 20% decreased Scrub Denial Rate by 70% and decreased Front End Denial Rate by 59%. Increased collector productivity by 50%. Implemented new billing and collection system. Worked with IT Team to automate billing process from Salesforce to NextGen. Reimbursement Services Consultant. Responsible for all functions within the Reimbursement Department including Accounts Receivable, Cash Application and Billing for patient accounts and third party payors. Created and implemented all Reimbursement Services policies and procedures. Enhanced Reimbursement system functionality. Increased cash collections and decreased time to billing by 60%. Restructured department and personnel to ensure maximum productivity and cash collections.

Highlights:

• Consulting
• Operations Management
• Healthcare Reimbursement
• Customer Service
• Reimbursement
• Insurance
• Director
• Management