Description
SUMMARY OF QUALIFICATIONS:Responsible for telephone repair, circuit provisioning, customer service and support. Operated and maintained Remedy CRM (Customer Relationship Management) Solutions software responsible for trouble ticket tracking and inventory. Effectively communicate with customers and other agents to resolve all work related issues in a timely manner. Dispatch technicians nationwide for local and long distance repair, while working closely with the Network Operations Center (NOC) and the National switch provision departments.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Exxon Mobil | Reservoir Technician Operations Specialist | 3/2012 - 3/2016 |
| Sprint Nextel | Business Wireless Technician Ii | 1/2007 - 6/2008 |
| Fairfield Inn Marriott | Night Auditor | 1/2006 - 7/2006 |
| Sprint Nextel | Wireless Consultant | 1/2005 - 11/2006 |
| At&T\Comcast | Telephony Technician | 4/2000 - 2/2004 |
| Nextel Communications | Customer Support Specialist | 10/1998 - 4/2000 |
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