A position with opportunity for growth stemming from my diligent work ethic, and my ability to rise to goal-specific challenges. PROFESSIONAL EXPERIECE HIGHLIGHTS 2005 - May 2016 United States Department of Defense: Education Activity Lead Transportation Operation Specialist * Manage an office of 120 buses, 120 drivers, over 3,000 students, and 100 security attendants. * Supervise and provide customer service for 11 schools, and 3,000 families. * Provides technical guidance to a Transportation Assistant. * Oversees the day-to-day operations for designated schools. * Monitors workload and resolves problems in accordance with priorities and standards. * Serves as Contracting Officer's Representative Alternate (COR) and Senior Quality Assurance Evaluator (QAE). * Participates and leads in Case Study committee (CSC) meetings to advise on appropriate transportation for special education students. * Serves as liaison between parents, schools, administrators, and contractor personnel. Investigates and resolves service complaints, and provides follow-up to verify that all contractors have complied with corrective action requirements. * Administers performance reviews of service and ensures the validity of contractor invoices, including review and approval of all invoices for payment. * Ensures parents and students receive a safety and operations orientation upon initial registration for school bus service. * Oversees periodic safety and security risk assessments, accident and incident investigations, evaluating reports the aforementioned to District and Area officials. * Provides guidance to the local Bus Security Attendant Leader. * Created training program for all new staff members. * Co-creator of the new Transportation Management System. * Created and maintained the database for the School Bus Office. 2003 - 2005 United States Department of Logistics: Transportation Division Transportation Assistant * Appointed as the night shift Supervisor: Supervised four personnel in an 24/7 operation: providing transportation services to Service Members and Department of Defense civilians arriving/departing US ARMY EUROPE DIVISION, * Managed contractor responsibility and performance based on criteria provided by the Primary Contracting Officer Representative (PCOR), the Travel Services Contract, the Quality Assurance Surveillance Plan, and local administrative procedures and policies governing the contracts provision of travel support to service regions. * Evaluated and administered official contractor invoices and prepared travel Warrants. * Implemented bus manifesting and movement reporting procedures ensuring accountability. * Coordinated all operational matters with supported {deployed) units, IMA-Europe, USAREUR/G-1, and the ASG/BSB command structure to ensure mission accomplishment. * Established movement data formats to create manifest and ensured all were referred to appropriate agencies. * Developed internal controls, procedures, and checklists * Managed five permanently dispatched Non-Tactical vehicles supporting the operation at RheinMain as Transportation Office Trainer, Coordinated Global Transportation Network (GTN) for Rest and Relaxation missions. * Created a new and improved database system which included the ability to track invoices, personnel count, funds, and generation of enhanced graphics, spreadsheets, and reports for the transportation section of the Rest and Relaxation program for all active duty personal. * Forecasted future requirements based on analytical and historical data and requested funds to secure financing. * Performed daily observation of transportation contractor performance evaluated contractor responsibility and provided reporting to upper management.

Highlights:

• German Language