SUMMARY Ambitious, results-driven professional with a track record of success in management and production roles. Diverse background encompasses training, staff development, customer service, fulfillment services, auditing and ensuring clients` needs are executed in a timely fashion. Consistently noted by top management for exceeding performance goals and expectations. Adapts easily to change and new responsibilities. Motivated by results. Additional areas of expertise include : Client Implementation, Communication, Loss Mitigation, Closing Document Preparation, Procedure Enhancement Quality Control and Auditing Client Relations Programs experience : Nice, Excel, Word, Power Point, Microsoft Outlook, Lotus Notes, HSSN, Office 2007, Share point, Smart, I portal, ISeries, Intake Tracking, CIWI, Lamp, Commit and Status Mart, Lean, Bank Net

Highlights:

• Quality
• Quality Assurance
• Retention
• Sales
• Test
• Management
• Training
• Back Office