Summary * Three years of experience in manual testing. * Three years of experience in automation testing using Selenium WebDriver in Java programming code for software quality assurance. * Ability to write queries in SQL. * Background knowledge in JavaScript, HTML5, CSS, Linux, Android programming, Python, XML, and Visual Basic.Net. * Exposure to an agile scrum environment. * Created automated testing frameworks with Selenium from scratch. * Three years of experience in Java programming. * Three years of background experience using a JIRA bug tracking tool system for identifying and documenting malfunctions to assist software developers. * Four years of experience in C++ programming. * Two years of experience in C# programming. * Background knowledge using the Linux command line. Familiarity with CPT4, HCPCS, and ICD9 medical codes. Innovation First Notice Newton, MA October 2006 - October 2009 Claims Representative * Provide customer service reliability for clientele regarding property casualties. * Processed various insurance claims regarding automotive, property, workers compensation, and theft information for the customer to be assigned to an adjuster. * Used database management for processing, retrieving, and reviewing previous insurance claims. * Strong problem solving skills to assist customers for any additional information that needs to be provided for adequate processing. * Answered a high volume of phone calls in a call center environment independently or in a team setting. * Corresponded with various clients by email and phone for follow up on previous accounts. John Hancock Financial Services Boston, MA September 2004 - September 2006 Administrative Support Representative * Support productivity and customer service reliability for clients and other business regarding insurance matters. * Provided efficient skills using Microsoft Office software tools Microsoft Word, Excel, PowerPoint and Outlook in order to verify and record account payable and receivables. * Notified the manager of identifying unusual situations regarding customer's accounts in a team setting by strong written, oral, communication, and interpersonal skills. * Provided strong problem solving skills for all inbound phone calls regarding financial inquiries to resolve problematic situations on customer's accounts. * Sorted, scanned, and distributed all incoming and outgoing mail. * Operated office equipment for business productivity regarding faxing and copying documents. * Provided file management of necessary documents and processed forms. * Organized confidential documents in order to be secured. * Managed and purchased office supplies.

Highlights:

• Management
• Insurance
• Call Center
• Problem Solving
• Problem Solving Skills
• Reliability
• Services
• Automation