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Robert G

Customer Service Supervisor - 5 Years of Experience - Near 85097

Occupation:

Customer Service Supervisor

Education Level:

High School/GED

Will Relocate:

YES

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Professional Summary Robert is an experienced and enthusiastic team leader and business analyst with more than 7 years of experience working on a wide range of projects in global mortgage and financial covering the entire software development lifecycle. He has review and analyzes highly complex borrower documentation to determine income and repayment ability, assess borrower's hardship, analyze housing expenses, potential fraud and determine the proper loan resolution. He follows investor guideline for Freddie Mac, Fannie Mae, FHA, VA, bank-owned and private loans. He worked with business owners, SMEs, and management team to identify scope and to prepare Business Requirement Document, use cases, user stories, and activity diagrams to further develop technical requirements and/or functional specifications. He is local to AZ and immediately available for interview. Synopsis Work with business owners SMEs and management team to identify scope and to prepare Business Requirement Document use cases user stories and activity diagrams to further develop technical requirements and/or functional specifications. Supported the PMO organization functioning as Lead Business Analyst supporting Loan Origination and Loan Servicing business users * Document product backlogs and user stories guided by acceptance criteria and obtaining documentation sign-off. * Review and analyze highly complex borrower documentation to determine income and repayment ability assess borrower's hardship analyze housing expenses potential fraud and determine the proper loan resolution * Follow government guidelines and waterfall options with each investor with precision and detail Follow investor guideline for Freddie Mac Fannie Mae FHA VA bank-owned and Private loans * Waterfall options include (depending on investor): short & long term repayment plans forbearances special forbearances (zero or partial payments) forb to mods BAU CHAMP and HAMP modifications Operate various PC applications such as Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Outlook CA (Customer Assist) MSP (Mortgage Servicing Package) VLS (Vendor Loan System) LenderLive Gateway Load Icons 1.0/CCW (Customer Care Workbench) Witness NICE (Neptune Intelligence Computer Engineering) and IEX

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