Well-qualified professional with more than 15 years of experience in the Management Field. Successful in raising service standards and quality operations. Expertise in hiring training coaching customer service labor and quality control. Reputation for excellence integrity and leadership under pressure. Core strengths include Career Highlights and Certifications Include: * Emergency Management Institute * IS-100, 200 * IS-700 * American College of Surgeons * Disaster Management & Emergency Preparedness Course * Life Safety Codes Inspector, FL * Plan Examiner * Fire Inspector * Diversified Fire & Safety * Codes and Standards * Building Construction * Latent Investigations * Blueprint and Plans review * Strategic & Tactical Emergency Planning * Disaster Damage Assessment * Training and Development * Emergency Management member and temporary chair person * Standard Operating Policies and Procedures * Developed template design and processed badges for all personnel. * Developed Access Control and assigned for all personnel * Knowledge of Microsoft Word, Power-point, Access, Publisher, and Excel * Knowledge of Oracle, Visio, and Visual Studio Keith R. Holland Career Highlights and Certifications Include: * St Joseph Paramedic Institute, Lancaster PA * EMT-Paramedic program * Commonwealth of Pennsylvania Department of Health * EMT - Paramedic License * Commonwealth of Pennsylvania * Lebanon County Emergency Management Coordinator * Haz-Mat Specialist * St Joseph Hospital, Lancaster PA * Basic Trauma Life Support -Advanced Instructor * American Heart Association * Basic Life Support - Instructor * American Heart Association * Advanced Life Support - Instructor * American Heart Association * Pediatric Life Support - Instructor

Highlights:

• Scheduling
• Training
• Policies and Procedures
• Security
• Complaints
• Microsoft Access
• Payroll
• Inventory